The IRS will receive more than 95 million calls this year. They expect to answer about 60% of them during the current filing season. After that, the number is estimated to decline to 40%. Figure in the calls with questions about the new tax law and the answer rate may be even lower. And that projection was made before lawmakers rewrote the tax code in December.
The number of calls is likely to spike, if prior tax law changes are any indication. After Congress passed economic stimulus legislation in 2008, the IRS was “deluged” with more than 150 million telephone calls from taxpayers, a 125 percent increase from the previous year, according to the report.
This is a huge problem for people receiving threatening letters from the IRS who want to make arrangements to pay their tax debt.
Some Wait on Hold for 2 Hours before a Recording Announces That There Will Be a "Courtesy Disconnect"
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Read more at: Tax Times blog